FQAs

Frequently Ask Questions (FAQs)

Use of the PASSPORT while renting a car for a self-drive or travelling in Cambodia

  1. Most of our cars are bound with the insurance company requirement, this means that the insurance company requires to all the foreign drivers to deposit one of the passports.
  1. The hotel check-in requires only a copy of the passport, not the original one.
  1. While travelling around Cambodia, the passport won’t be required by the local authorities except when crossing the border. So when the passport is asked to show, you shouldn’t show them the original one, or else they won’t return it back to you without demanding you paying.
  1. Bring a passport along with you while travelling in Cambodia is very dangerous, as there could be a pick pocket or the gangster who can steal it from the car or bag.
  1. There is another option, if you would not like to deposit your passport, you are requested to increase the refundable deposit with the amount of between $500-$1000 to $2,500.00.

As usual, most of our customers both the new ones and the returned (regular) ones have always kept one of their passports here without any hesitation. Because we have or had given them the whole car which cost more than the passport. We trust the customers and the customers trust us. This is the way we run the business.
 
Normally, the passport should not be kept with you while travelling from places to places, because the gangsters can rob your passports away. Keeping the passport with us is more safer, because it will be located in one place under lock and key. The foreign passport will never be used for any other purposes in Cambodia, except you are renting a motorbike or a car for a self-drive. The policemen or local authorities here will never ask for your original passports, and you should also not give the original passport to the local authorities or the policemen, otherwise, it won’t be returned back to you unless you give money according to their demand.
 
There are three options, in the case that you would not like to leave your passport with us:
 
Option One: Leave your passport + a Refundable Deposit between $500.00 to $1,000.00
Option Two: Take a car with a supplied English speaking driver
Option Three: Increase your Refundable Deposit from between $500.00 and $1,000.00 to $2,500.00

Actually, we do not have any branch office in the provinces, such as: 1. Siem Reap, 2. Battambang, 3. Sihanouk Ville, 4. Kampot, and 5. Kep, but as usual and most of the times, we could deliver the rental car from Phnom Penh to those destinations at the delivery charge of $150.00 and pickup charge at the same $150.00.
 

1. Do call us a few hours in advance before your arrival to our office in Phnom Penh, if you happen to return a rental car on Sunday, because our office closes on Sunday . . .

2. Do not pickup or return a rental car during lunch time at around 12:00 noon till 1:30 p.m., because our office is closed for lunch . . .

3. Do not call us after working hours or after 8:00 p.m . . . sometimes we could be reached or sometimes not, because we would like to relax after a-full-tired day . . . 

Rental-day period, it is counted day by day (Monday is one day, Tuesday is one day, Wednesday is another day).  Like the hotel check-in at any time from the morning till midnight or so, but check-out must be at 12:00 noon. The only thing difference is that the check-out (vehicle-return time) is always at 5:00 p.m. on the last day of the agreement.

Here are the examples:

1. If you take a car out for one day, let's say on Monday even at 12:00 noon, (but our office opens from 7:30 a.m till 5:00 p.m.), you will be requested to return the car back to our office at least before 5:30 p.m. on the same day.

2. If you take a car out for three days, let's say on Monday even at 12 noon, Tuesday, and Wednesday, you will be requested to return it back to our office on the last day (Wednesday) before 5:30 p.m.  

3. One-month rental is equal to 30 days and you will be requested to return back the car on the 30th-day rental of the month before 5:30 p.m.

I. IF YOU ARE NOT POSSESSING A CAMBODIAN DRIVER'S LICENSE

1. Deposit a valid passport with entry visa (Business types) for your insurance purpose. Since our cars are already annually paid for the insurance coverage for you which you are no need to pay extra, but the insurance agent will require your valid passport and visa for their administrative work if accident happens.

2. Leave with us a valid National or International Driver's License legible in English for proof at the Ministry of Public Work and Transport when submitting for a New Cambodian Driver's License

3. Making a new Cambodian Driver's License or Renew your expired one

4. Leave 6 pieces of a passport's size photos - If you do not have any, our office can make some for you at the cost of $2.00 and can be ready just within a few minutes.

5. Price: $60.00 - Our office will issue you a Provisional Driver's Receipt within a few minutes, then you can start driving a car around Cambodia immediately.

6. The Real Cambodian Driver's License valid for one year and renewable will be ready within a week or so. It could be sent to your country at the extra charge for postage of $5.00. 

II.  IF YOU ALREADY HAD A CAMBODIAN DRIVER'S LICENSE

1. Deposit a valid passport with entry visa (Any types) for your insurance purpose. Since our cars are already annually paid for the insurance coverage for you which you are no need to pay extra, but the insurance agent will require your valid passport and visa for their administrative's work if accident happens.

2. Copy of your valid Cambodian Driver's License on both sides

3. Deposit the Refundable Amound between $500.00 - $1,000.00

5. Price: $60.00 - Our office will issue you a Provisional Driver's License within a few minutes, then you can start driving a car around Cambodia immediately.

Note: In the case that you do not have an English legible national or international driver's license, you must take it into the Embassy for endorsement.

If it is happened, your booking fee won't be refunded.

Last time on Wednesday, December 23, 2015, I missed my flight from Norway to celebrate Christmas with my relatives in France which costed me $600.00 paid for round-trip because of traffic accident of other cars were blocking the road for two hours. After then we went to the flight company at the airport in Kristandsand asking for another flight from the next hour or next day, they asked me to buy a new ticket again. The missing ticket was not refundable or transferrable.

Of course and since we do not have any branch offices in other provinces, so we have to deliver a car from Phnom Penh to the destinations. It will spend times at least 2 days to go and come back to Phnom Penh plus fuel and accommodation. So, you will be charged according to the distance and location, such as:

 

1. Sihanouk Ville $150.00
2. Siem Reap province $150.00
3. Battambang province $179.00
4. Koh Kong province $165.00

Since most of our cars are always in full tank of fuel prior the departure from Phnom Penh's Office, when it is returned in other location besides Phnom Penh city, you are requested to please kindly refill it in full tank of fuel prior releasing it to the owner. After then, you will be requested to pay extra of fund to be enough to refill the tank in full again on its arrival to Phnom Penh's Office. usually, we charge around $75.00 to $85.00.

You could do it on your arrival to Lyna-CarRental.Com's office which will take only a few minutes for legal work to get the Cambodian Driver's License. After a few minutes, you can start driving a car around Cambodia immediately.

You could apply within the same day of hiring a car or you could also apply a few days or so in advance . . .

1. A valid passport 2. Entry visa (Business types) 3. A valid National or International Driver's License legible in English 4. Six pieces of a passport's photos 5. Price: $60.00 Note: In the case that you do not have an English legible one, you must take it into the Embassy for endorsement.

Because we are the only one hiring a car for either a Self-drive or with a supplied English speaking driver with unlimited mileages.

Not at all! Except the Special Chartered Taxi and City Your Services which are including everything.

1. Do not driving at night on the high way, because there are animals sleeping on the road, ox cart, trailer, lorry, truck, and motorbike can also parking on the road without warning light or tail light. 2. Trunk people driving badly who can come to you and hit you. 3. Beware of cross roads in the city! 4. Do not do so often over taking, because the roads in Cambodia mostly are small.

No. The Royal Government of Cambodia and the local insurance agents require you to transfer them into Cambodian one. Lyna-CarRental.Com's office can help with it on your arrival which will take only a few minutes for legal work to get the Cambodian Driver's License. After a few minutes, you can start driving a car around Cambodia immediately.

Self-drive is risky! If your mind is cool, then it will be a very good indeed and have more privacy to do a self-drive. Because you are a new one to the territory. Otherwise, we advise you to please take it with a supplied English speaking driver. The driver knew every interesting places around Cambodia, even they are under the caves, water and the ground. The driver will guide you all around. The breakdown coverage is limited within 50 Km away from Phnom Penh radius. Within the coverage areas, we responsible to do the Roadside Assistance is free of charge plus the cost of repair is our responsibility. Outside the coverage areas, we still can help you but the Roadside Assistance is at the rate of $0.75/Km. Or you could tow it into Phnom Penh which you will pay only for the towing fee, the rest of the repair costs is our responsibilities. Even, the repair costs up to thousands and thousands US Dollars for the repair, we will take full responsibility. From our personal experience, the car breakdown is very rare to breaking down, if you do the regular general performance check daily before starting the car in the morning to: 1. Check the level of water and refill the Water in the Radiator if it is low 2. Check the level of the water and refill the Water in the Reservoir if it is low 3. Check the level of Engine Oil and refill it when it is low 4. Check the level of Brake Fluid and refill it when it is low 5. Check the quality of Belts System and replace it when it bad 6. Check the Fans Performance before closing the hood

If you are very new to Cambodia, we would like to recommend you to take a car with a supplied English speaking driver. The driver could bring you around Cambodia, because the driver knew every where and every interesting places even it is under the water and the earth.

If you happen to return a car on Sunday, you are requested to call us one hour in advance prior arrival to the boundary of Phnom Penh and you will also be requested to pay $10.00 extra to assign the official to work on Sunday.

Your responsibility is nothing. The driver will do everything . . .

Your responsibility is nothing. The driver will do everything . . .

You will have to call directly to the Insurance Agents tell them the locations, wait for them, give them a report and do not escape from the spot of accident.

Yes, if you pay him overtimes, he will be very happy to work overtimes and till down.

Before 7:30 a.m. and after 6:00 p.m.

There is $3.00 per hour for regular customer and $5.00 per hour for business meeting, party and tourist purposes .

No at all! His meal and accommodation, he will pay by his own. Except, you lock him in the remote area or at your home where there is no restaurant and affordable guesthouse. Then, you will be requested to help him.

Yes, there is full insurance coverage to all of our cars.

There are: 1. Third Party Liability (TPL), 2. Own Damage (OD), 3. Passenger Liability (PL), 4. Accident to the Driver (AD), and 5. Theft.

$100.00 for Third Party Liability (TPL) $100.00 for Passenger Liability (PL) $100.00 for Accident to the Driver (AD) $100.00 for Own Damage (OD) 20% to the Theft

Of course, you could do either for self-drive or take a car with a supplied professional English speaking driver.

Flag Counter

TESTIMONIALS

Date : 29-Sep-2017| Subject :We were happy with y

Dear Mrs Tan, We already rent a car w...

Date : 01-Jan-1970| Subject :rent a car with a dr

We are 4 persons and we want to rent a c...

ADD YOUR COMMENTS HERE